Booking a cleaner should feel straightforward. You ask for a quote, get a price, agree a time, and the job gets done. Simple, right? Well, not always.

Victorian terraces have a charm all their own: long hallways, original features, narrow stairs, heavy footfall, and carpets that somehow seem to collect every bit of London life going.

If you live in a flat near Plaistow tube station, upholstery cleaning can feel like one of those jobs you keep meaning to sort out, then never quite get around to.